USA DHL Express (2-4 working days)	$9.99
Rest of World DHL Express (2-4 working days)	£30.00

USA DHL EXPRESS: 2-4 Working Days $9.99 • Dispatch is Monday to Friday, before 12 pm GMT only. • Orders are sent via DHL Express. The most premium and reliable international delivery service. • Tracked and Signed for service. • Max order value: $800. There are no customs duties to pay within this spend as long as the order is to a private customer, at a residential address. You are able to make multiple orders without incurring duties as long as your total daily spend is below this amount. • Large/Heavy items may incur an additional shipping cost of $19.99 which is reflected at checkout.  • Min Spend: $70. Max order value: $750.

INTERNATIONAL DHL EXPRESS: 2-4 Working Days £30.00 • Customer is liable for any import bills they may receive. • Dispatch is Monday to Friday, before 12 pm GMT only. • Orders are sent via DHL Express. The most premium and reliable international delivery service. • Tracked and Signed for service. • Min Spend: £100. Max order value: £500.

Working days are defined as Monday to Friday, excluding Bank and Public Holidays.

SIGNATURE RELEASE/ LEAVE WITH NEIGHBOUR

If you'd prefer not to sign for your parcel or to leave it with your neighbour, you can select these options using the links provided when DHL sends shipping updates for your order. However please be aware that we cannot be held liable for any loss or damage that may occur upon delivery with removal of your signature requirement. 

CUSTOMS

Customers will always be liable for any import charges they receive. Please see relevant delivery policies for further guidance or check with local authorities before placing your order.

Please note that international deliveries may be subject to delays due to Customs checks. Please allow an extra day due to the covid-19 situation. We also are unable to deliver to PO boxes or Armed Forces Territories. If you have selected this, and your parcel is returned to the sender, you will not be refunded your original postage fees and will be liable for any subsequent return delivery/custom charges. 

DISPUTED DELIVERY

Please note that we have the right to request evidence before issuing any refunds. We also have protocols in place should suspicious or fraudulent activity be suspected.

If you wish to dispute your delivery after the delivery carrier has issued confirmation of delivery (through tracking information), you are entitled to do so within 14 days of this confirmation.

DELIVERY REFUSAL/ UNDELIVERED ITEMS

In the rare and unlikely event that your order cannot be delivered due to incorrect information provided by the customer or missed or refusal of deliveries, the customer will be responsible for any additional shipping charges for redelivery. 

If there is still no response to re-delivery and your item is destroyed, you will not be entitled to a refund. If your parcel is re-directed/returned to sender after redelivery attempts and there is no indication that you will accept the parcel, you will be liable for any original and return shipping costs, and customs charges your parcel incurs.