We dispatch all orders within 24 hours (Monday-Friday).

UK shipping takes 1-2 working days by express delivery and 3-5 working days by standard delivery.

US & International shipping takes 2-4 working days.

We use Royal Mail Tracked 48, Tracked 24 services for UK orders. International orders are sent via DHL Express. Standard delivery options are available for EU orders which go through local Postal networks and are sent by Tracked delivery.

Please ensure that you have entered your correct email address and phone number for relevant tracking updates.

Yes! We currently ship internationally via DHL Express and Tracked local postal network options are available for EU orders. Please visit our US & International Shipping page for more details.

Please note that DHL Express will provide tracking information to the email address and phone number you have provided at checkout.

If your tracking information says your order has been delivered but you have not received it, please ensure you do not have a 'missed delivery' card that may have been left by your Royal Mail delivery driver and please check with your neighbours for any mis-delivered parcels before emailing us at: info@richplusfamous.com

Sometimes, couriers may prematurely mark it as delivered and attempt redelivery, or it may be found in a secure location at your property or with your neighbour.

Please email us as soon as you realise this and we will do our best to either amend your address or cancel/ refund your order if it has not been processed yet.

Unfortunately if your order has already gone through dispatch it is too late to amend/ cancel.

Email: info@richplusfamous.com

Unfortunately we are unable to retrospectively apply a discount to an order once it has been placed.

Much of the time, you will still be able to use your discount code on your next order.

Please note that customers will always be liable for any import charges they receive. Please see relevant delivery policies for further guidance or check with local authorities before placing your order.

For USA orders, as long as the order is to a private residential address, your order should not incur any customs duties/ import charges. USA orders will not incur duties/taxes so long as the goods are valued at no more than $800 per person per day, at a private residential address.

We can only send parcels to residential addresses without incurring extra charges. This excludes hotels and business addresses. If selected, your parcel will incur extra duties and taxes which you will be liable for.

We are not responsible for any import charges on return shipments. You must cover these when returning your item or please use our prepaid DHL Express Returns Service which already covers this.

We accept returns within 14 days of you receiving the product, unused, unwashed and in it's original packaging. Our full returns policy and returns instructions can be found here.

It can take up to 14 working days (excluding weekends and bank holidays) once we receive your return for it to be processed. We appreciate your patience through this time as we follow necessary sanitary precautions and procedures when dealing with returns.

If the allocated amount of time above has passed and you still have not received a 'Return accepted' email, please email us at info@richplusfamous.com

If your return is approved, you will receive the amount via the original payment method within 14 days after we notify you, depending on your bank. Refund times are dictated by your card issuer and are outside of our control.

In the unfortunate and rare event that you have received a faulty item, please contact us at info@richplusfamous.com on how to proceed, including your order number and faulty item in the subject line (e.g. Order #123456, Faulty item) and please include a picture of the fault to speed up the process.

Our customer service team aim to respond to emails within 48 hours.

Additionally, minor imperfections such as loose threads are not considered as a fault as the goods are still considered as fit for purpose.

You must report any faulty or damaged goods to us within 14 days of when the goods were delivered.

As a small, independent business we cannot presently offer free returns. We are also strongly against promoting a return culture due to the environmental and waste issues it causes.

Unfortunately if your return does not comply with the conditions stated in our returns policy we cannot process a refund and your returned items will be sent back to you. For more information please visit our returns policy.

Please click the 'BACK IN STOCK ALERT' Button on sold out product pages to be notified as soon as a product comes back into stock.

Please note that popular products may sell out again quickly. We would advise adding us as a contact on your email to avoid any spam email filters, and keep up to date with us via social media @jakilondon on Facebook and Instagram.

Unfortunately our customer service team are unable help with stock queries.

We tend to have new releases every Sunday. You can stay up to date with our new arrivals by signing up to our newsletter and via social media @richplusfamous on Facebook and Instagram.

As we do aim to provide fast fashion we will occasionally release new products midweek subject to supply.

During the checkout process, you will be given an option to apply a gift card or discount code in the payment details section (Cart -> Information-> Shipping -> Payment -> Review). 

Alternatively there is a dropdown button called ‘Show order summary’ in the checkout process where you can enter your Gift card or discount code.

Klarna and Clearpay are available to UK customers only.

We offer the facillity to use Klarna Pay Later in 30 days. You can find out more here.

To find out how Clearpay (pay in 4 instalments over 6 weeks) works, please click here.

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