You will be responsible for arranging your own return and paying for your own shipping costs. 

You have 14 days from the date of delivery receipt to return any unused items and receive a refund. Please note that we do not currently offer exchanges.

Items must include all original tags and be in the same pristine, sellable condition that they were received. They must also be in their original packaging (garment bag for clothing, box for shoes etc).

SALE items are FINAL SALE and are NOT eligible for returns. This does not affect your statutory rights.

Items must:

• Include all original tags attached
• Be unwashed, unused and unworn
• Not have make up stains/ fake tan or other marks (including sweat marks)
• Not smell of pets, washing powder, perfume etc.
• Not evidence outdoor wear
• Not be considered unhygienic to resell

Garments that do not comply with these conditions will not be accepted and will be sent back at the expense of the customer.

INTERNATIONAL CUSTOMERS: Please email us at info@richplusfamous.com and we can arrange a prepaid returns label.

Please post the item(s) you wish to return to the following address: 

RICHPLUSFAMOUS RETURNS UNIT 2 TEALEDOWN WORKS BOUNDS GREEEN LONDON N11 2LX

• Please include a note with your order number (your original packing slip will be sufficient) and the items you wish to return inside the package, along with a note stating that you have arranged your own return.

• We recommend using a tracked delivery service and keeping proof of postage as we don’t take responsibility for items lost in the post. The return is your responsibility until it reaches us.

• Please attach your returns label to the outside of your parcel. Ensure the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging).

The return will be successful provided the goods are in the unused condition that they were in when the order was received. Your refund will not include the cost of original postage and packaging.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. 
If more than 14 working days have passed since we’ve approved your return, please contact us at info@richplusfamous.com

Exchanges

Online orders cannot be exchanged. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Faulty items and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In the unfortunate case that you have received a faulty item a please contact us at info@richplusfamous.com for how to proceed, including your order number and faulty item in the subject line (e.g. Order #1234, Faulty item) and please include a picture of the fault to speed up the process.

Our customer service team aim to respond to emails within 48 hours.

Please note that you will be asked to provide evidence that your item was faulty upon receipt. Please refer to the conditions of return stated above.

Additionally, minor imperfections such as loose threads are not considered as a fault as the goods are still considered as fit for purpose.

You must report any faulty or damaged goods to us within 14 days of when the goods were delivered. 

Late or missing refunds (if applicable)

If the stated 14 working days to process your return has passed, and you haven’t received a "Return accepted" email, here are the actions to take:

1. Check your returns tracking number or proof of postage receipt to check when/if we have received it.

2. Check your spam/junk email inbox and your bank account.

3. Email us: info@richplusfamous.com stating your order number in the subject line. Please explain that you have not received a refund yet.

If you have received a "Return accepted" email and have still not received your funds after 14 working days, we advise you to contact your bank. There is often some processing time before a refund appears in your account and it differs depending on the financial provider, thus they should be able to give you a more accurate update.

If you’ve done all of this and you still have not received your refund, please contact us at: info@richplusfamous.com

We do not offer exchanges for items posted back to us.

Exceptions / non-returnable items

• Sale items, gift cards, and shipping protection
• Perishable goods
• Downloadable software products
• Health and personal care items (including face masks, beauty products, and jewellery)
• Items that would be considered unhygienic to re-sell such as bodysuits, socks, and underwear.

Please get in touch if you have questions or concerns about your specific item.

Additional notes to consider

Even if you have decided to return your entire order, please do not return any promotional items included in the package, such as discount flyers or consumable samples.

Please do not send your purchase back to the manufacturer.

Shipping costs are non-refundable unless the return is for a faulty item.

If we receive a return and it does not comply with our terms and conditions, we cannot offer a refund. This does not affect your statutory rights.